Ticket Control

Kelvin was limiting user engagement and trust by disabling edit and delete functionality of generated tickets. I designed the UI, UX and rules for renewed editability and delete actions in a complex ticketing system that put control back in the users hands.

This is a teaser of the project and does not show the entirety of the case study.
Ticket Type: Notes rules
Ticket Type: Flag rule
Ticket Type: Control rules
  •